Is Collaboration that Important? Part 2

As we discussed in our previous blog, working in collaboration with clients is most important.  It is a requirement for a successful relationship and client satisfaction.  Being collaborative avoids misunderstandings and surprises are eliminated.  So, we know collaboration and teamwork is imperative, but what if you have a prospect or client who is not willing to collaborate?

What does a non-collaborative client say?

  • "I don't don't care how you do it - you're the expert."
  • "I don't have any ideas, just come up with a couple recommendations."

What problems could develop from a non-collaborative client?

  • Extra work may be needed to come up with additional ideas
  • A possible re-do of work already done
  • Misunderstandings and errors

So, how can you ensure a collaborative relationship with clients?

  1. Tell your clients upfront that you require collaboration and teamwork.
  2. Outline the steps in which the client will collaborate with you.
  3. When a client says something that would indicate they are not collaborative, ask follow up questions to draw out needed information.
  4. Review processes with clients, check for understanding and get their approval.

If you have other suggestions - we'd enjoy hearing from you.

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