Simple customer service tips to help you market

These may seem small, but you would be surprised how impactful these simple customer service tips are:

  1. When advertising an event, always put the day of the week with the date.  This is a great service to your customers.  Instead of saying October 7, say Thursday, October 7.  This does two things - a) it allows for accuracy and b) is makes it easy on your customers to know if they are available on that day.  I don't know about you, but there are certain days, I cannot go to events.  So, if someone puts the date with no day, I have to look at my calendar to see if I am available.
     
  2. Even if you know the person has your business card, always leave your phone number when leaving a message.  And, say it slowly.  If you are a fast talker, say it twice.  If you are leaving a message from your cell phone, you never know when the signal may be poor.  I suggest leaving your number twice.  I have had people leave me a message and say their number so fast, I could not decipher it.  I have also had people leave messages from their cell phones and they happened to be driving through a poor cell coverage area and I could not make out the message.
     
  3. As equally as important is to have a signature line on your emails that contains your phone number.  Recenty, I had an appointment with a new contact who wanted to tell me about their business.  I did not have their phone number, only their email.  Their email signature had no phone number either.  It was very frustrating when I needed to cancel the appointment due to an emergency.

For more on customer service tips that will help you sell and market your business more effectively, please contact us at 303-981-1541 or visit www.thevoicecst.com.

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